F.A.Q

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How does your shopping cart work?

You can purchase products by clicking any "Add To Cart" button throughout the site. Our frequent coffee and tea buyers will find it easiest to shop using the Coffee List or Tea List.

You can verify what is in the shopping cart by clicking on the “View Basket” or "Items in Cart" button at the top right on each page.

You can always click the BCT logo to return to our homepage.

Once you have confirmed you have what you want in the basket, click the “checkout" button at the top right on each page.

You can then purchase a couple of ways:

New customers can click on the link to "Create New Account". This lets you create a user name and password to store your address for future orders. Please note we never store credit card information.
Returning customers can enter their userid and password then click "Logon" to take them to the next screen where their ship to and bill to information will already be populated.
Or you can finalize your order without an account by clicking on Continue As A Guest. You will need to enter your name and address information into the next screen each time you place an order.

Your account does not store credit card information!!!

After you have entered your address, email, and phone number, the next screen will allow you to select your shipping option, choose your payment method, and enter any applicable coupons.

You will enter your credit card information on the next screen then click "Complete Order" and you are all done. You will receive a copy of your invoice in the email address indicated in the Bill To information.

How do I use a coupon?

We use coupon codes for promotions such as a Free Pound of coffee on your next order, a free t-shirt, or a free 1/2 pound of coffee. Currently all roasters purchased receive a Free Pound on your next order. The code is located on our flyer that comes with the roaster.

Coupons can be redeemed during the checkout process. To redeem a coupon simply:

Locate the coupon entry field on the Shipping and Payment Options screen (this is the second screen of the checkout process - immediately after entering your Customer Information).
Type the coupon code into the coupon entry field
Hit the Redeem button
You will see this message "Coupon has been added to your order." Additionally, the coupon product will appear in your cart summary and you will see the price of the coupon product subtracted from your total. If you don't see it in your cart you will not receive the product! Please contact us if you are having trouble getting the free product into your cart.
Please note that many of our coupons have a minimum order of $35. You will not be able to redeem a coupon that requires a minimum order amount if your basket subtotal (prior to shipping and sales tax) does not equal or exceed the minimum.

How do gift certificates work?

Our gift certificates are delivered by email only to the address that you type into the 'Recipient Email Address:' field . The recipient's email will also contain the message you type into the "Enter your gift message here" field. Make sure to include "To" and "From" in your message.

These gift certificates act like account credits so the recipient will need to have (or create) an account on our website in order to redeem the certificate.

As purchaser, you will also receive an emailed invoice which will contain the gift certificate information including the recipient's email address, your gift message, and the gift certificate code. We encourage you to save this information in case you mistype your gift recipients email address or they misplace the email notification. We also encourage you to purchase gift certificates separately from other products for ease of record keeping.

We will also have a record of the gift certificate here at Burman Coffee and can resend or help if needed.

Redeeming Gift Certificates - You must have (or create) an account in order to redeem your gift certificate!

The recipient can redeem the gift certificate multiple ways all of which result in an account credit that can be applied toward the total at checkout.

From the recipient's email (not logged in to a Burman Coffee account).

Click on the link provided in the recipient's email. This link takes you to the Redeem Gift Certificate screen which allows you to create an account or sign in if you already have an account.
Shop!
During the checkout process you can enter your gift certificate code in the field provided on the Shipping and Payment Options screen. Make sure to click 'Apply'.
You will then see your credit balance as a radio button option under the payment options. Click on the Apply Credit Balance radio button.
On the Payment Method - Customer Credit screen you can choose the amount of credit balance to use towards this order total. And you can indicate the payment method for any remaining balance after the credit amount is applied.

From the recipient's email (already logged in to a Burman Coffee account).

Click on the link provided in the recipient's email. This link takes you to the Redeem Gift Certificate screen which allows you to enter your gift certificate code and shows your current credit balance. Make sure to click 'Redeem'.
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During the checkout process you will see your credit balance as a radio button option under the payment options. Click on the Apply Credit Balance radio button. Click 'Continue'.
On the Payment Method - Customer Credit screen you can choose the amount of credit balance to use towards this order total. And you can indicate the payment method for any remaining balance after the credit amount is applied.

From the website.

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Log in (or create) your account on the Customer Information screen during checkout.
You can enter your gift certificate code in the field provided on the Shipping and Payment Options screen. Make sure to click 'Apply'.
You will see your credit balance as a radio button option under the payment options. Click on the Apply Credit Balance radio button. Click 'Continue'.
On the Payment Method - Customer Credit screen you can choose the amount of credit balance to use towards this order total. And you can indicate the payment method for any remaining balance after the credit amount is applied.

How does your shipping work?

If you want your order shipped please select a shipping option upon checkout. If you are going to pick up your order at Sentry Hilldale please select "Customer Pickup at Metcalf Sentry" option upon checkout. If you are going to pick up your order at our warehouse please select the "Customer Pickup at Metcalf Sentry" option upon checkout and email or call us to let us know to hold it at the warehouse. By the way - you do not need to order in advance to purchase at the warehouse. Drop in and talk coffee with us - 8:30 - 2:00 pm Monday through Friday.

We currently have free shipping on all the roasters (Select "free shipping for all roaster purchases" upon checkout).

Coffee orders require a shipping charge unless being picked up locally. However, we frequently have discounted shipping coupons - click here for our current coupons.

UPS
Shipping is computed by the shopping cart once you have entered your address information but before you enter your credit card. You will be able to see the shipping charge before finalizing the transaction. We use U.P.S and charge pick up rates. We offer ground, three day and second day shipping. All in stock orders are shipped by next business day. You will receive an e-mail from UPS's Quantum View Notify the day your order ships to confirm shipping and provide tracking information.

USPS Flat Rate Boxes

1-7 lbs BCT Economy Shipping @ $9.49
7-12 lbs Medium Flat Rate @ $11.99
13-20 lbs Large Flat Rate @ $15.75
You will receive an e-mail from Burman Coffee Traders the day your order ships to confirm shipping and provide a tracking number. With that number you may track your shipment via the USPS website, www.USPS.com. Simply click on the tracking page and enter your unique tracking number.

Speedee Delivery
Speedee does not automatically send tracking information and will not update shipping status in your account - Call or e-mail (help@burmancoffee.com) to track your package. Delivery should be 1-3 days after shipping.
http://www.speedeedelivery.com

Speedee is a regional carrier that goes to: Wisconsin, Illinois, Minnesota, North Dakota (most), South Dakota, Iowa and Eastern Nebraska.

Speedee pricing is flat rate and depends on total dollar value of the order - anything over $250 that goes Speedee Delivery will be sent signature required - IF ordering above $250 and shipping Speedee, make sure to ship it to an address where someone will be upon delivery.

$0.01 - $100 - $6.99 Flat Rate Shipping
$100 - $250 - $9.49 Flat Rate Shipping
$250 and Above - $11.49
Flat Rate Shipping and only sent signature required.

Do you ship internationally?

At this time we do not ship outside of the U.S.A. All of our roasters are 120v-60hz and are built only for the North American distribution channels. Our vendors require that all warranty work must originate from the U.S.

How do I pick up locally?

Our local pickup is at Metcalfe's Sentry in Hilldale Mall.
They are located on the corner of University Ave and Midvale Blvd.

Orders must be picked up at the Customer Service Desk. The desk is open 7 days a week, 7am-10pm.

Metcalfe's Sentry Hilldale
726 Midvale Blvd
Madison, Wi 53705
608-238-7612

Orders placed for local pickup will be available at Sentry Hilldale the next business day by 5pm. We will send an e-mail confirmation when the order is ready for pickup. If you want to pickup over the weekend the order must be placed Thursday or by Friday morning at the latest (9am central time).

If you would like to pickup your order at the Burman Coffee warehouse, you must let us know!

Burman Coffee
2140 W Greenview Dr
Suite 2
Middleton, Wi 53562
608-831-9247
help@burmancoffee.com

Call or e-mail with any questions.

You are always welcome to come out and play with the roasters or make a purchase. We maintain retail hours from 9:30am-2pm central time, Monday through Friday.

Are your coffee beans fresh?

Our coffees are all current crop and specialty grade 1 except where specialty grade 1 is not available. We are very selective in picking our sources and often go through many samples for each selection.

How does your coffee pricing work?

In general, our five-pound prices are a dollar less per pound than our one-pound price. Our two pound price is fifty cents less per pound.
You will find shipping for ten pounds is just slightly more than shipping for five pounds or less.

We offer our 3 lb. coffee bundles as a cost effective way to try out our coffees.

What do I do if I am having trouble with my roaster?

If you are having trouble roasting dark please refer to our home roasting section, Also make sure;

You are not using an extension cord.
Your outlet has proper voltage (120v)
A slightly increased batch size will help the FreshRoast and I-roasts roast darker.
A slightly decreased batch size will help the Nesco (Zach & Dani), Behmor and Gene Cafe roast darker.
Roasting outside or in lower ambient temperatures will make it harder to achieve a dark roast.

Also, be sure to check out the home roasting coffee forum www.coffeegeek.com or http://www.lucidcafe.com/coffee/roasting.html (excerpts from Kenneth Davids Home Coffee Roasting)

We provide the manufacturers tech support numbers under customer service. If it is a hardware problem, they will help, in general the warranty is one year. Check out our customer service section for more information. Let us know if you need assistance, we have a close relationship with all the manufacturers.

We are glad to help with tips or roasting suggestions. If you are having trouble achieving the results that you want please check around on the web site or contact us. We are very experienced with all the roasters and use them on a regular basis.

How do I purchase a roaster or coffee as a gift?

There is a ship to address upon checkout that will allow you to ship a gift directly to the recipient. We recommend including the invoice for shipping and warranty problems. If you contact us we will leave it out and we will be happy to include an extra sheet with any information (love mom and dad or a happy b-day) you would like with the order. E-mail us at help@burmancoffee.com for special requests or to include a note.

Please refer to our customer service section for return information.

F.A.Q

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