Shipping & Returns
Burman Coffee Traders wants you to be fully satisfied with your purchase and offers a 15-day return on our equipment products.
Coffee and Tea are food items and cannot be returned. We want you to be satisfied with your purchase, if you’re having trouble with a coffee or tea be sure to let us know – we are always happy to help.
Please email us at firstname.lastname@example.org to arrange a return and to receive a confirmation number BEFORE you ship the equipment. This allows us to track your return and make sure you have the correct shipping address.
Equipment must be returned in the original packaging in un-opened new condition to receive a refund. We will extend the period for gifts as necessary.
Equipment that has been opened/used may be returned for a store credit within the 15 days, if in good working order with all packaging, accessories and coffee. Equipment that breaks under warranty will be repaired or replaced by the manufacturer.
A refund or store credit will be issued within 7 business days of receipt of the returned item, and will be the invoice price of the equipment, minus our original shipping costs, and any coffee used. Customers are responsible for shipping charges on returned products.
We ship via USPS, UPS, and Speedee Delivery.
At this time we do not ship internationally.
All in stock orders are shipped by next business day.
Shipping & Order Tracking
You will receive an e-mail from UPS's Quantum View Notify the day your order ships to confirm shipping and provide a tracking number. With that number you may track your shipment via the UPS website, www.UPS.com. Simply click on the tracking page and enter your unique tracking number.
USPS Flat Rate Boxes
1-6 lbs BCT Economy Shipping @ $9.49
7-12 lbs Medium Flat Rate @ $11.99
13-20 lbs Large Flat Rate @ $15.75
You will receive an e-mail from Burman Coffee Traders the day your order ships to confirm shipping and provide a tracking number. With that number you may track your shipment via the USPS website, www.USPS.com. Simply click on the tracking page and enter your unique tracking number.
Speedee does not automatically send tracking information - Call or e-mail (email@example.com) to track your package. Delivery should be 1-3 days after shipping.
Speedee is a regional carrier that goes to: Wisconsin, Illinois, Minnesota, North Dakota (most), South Dakota, Iowa and Eastern Nebraska.
Speedee pricing is flat rate and depends on total dollar value of the order - anything over $250 that goes Speedee Delivery will be sent signature required - IF ordering above $250 and shipping Speedee, make sure to ship it to an address where someone will be upon delivery.
$0.01 - $100 - $6.99 Flat Rate Shipping
$100 - $250 - $9.49 Flat Rate Shipping
$250 and Above - $11.49 Flat Rate Shipping and only sent signature required.