1. How does your shopping cart work?
2. How do you use a coupon?
3. How does your shipping work?
4. We do not currently ship internationally.
5. How do I pick up locally?
6. Are your coffee's fresh?
7. How does your coffee pricing work?
8. What do I do if I am having trouble with my roaster?
9. How do I purchase a roaster or coffee as a gift?

How does your shopping cart work?

To purchase products, first add them to the cart either from the roaster pages. special pages or the coffee list.

You can shop directly in the shopping cart, but some people get confused moving between the two different environments. You can always click the BCT logo to return to our homepage.

You can verify what is in the shopping cart by clicking on the “view basket” button at the top right on each page.

Once you have confirmed you have what you want in the basket, click the “checkout button” at the top right on each page.

You can then purchase two ways.

1. Click on the link; Create New Account: Lets you create a user name and password to store your address information for current and future orders.
   
2. Click on the link; Place Order Without Account: Lets you place an order without storing any information for future use.

If you already have an account, you can login using your username and password on this page (make sure you have your items already in the basket).

After you have entered your address, email, and phone number, the next screen will allow you to select your UPS shipping option or select free shipping for roasters that have free shipping or select local pickup. The shipping is computed live from UPS's information by your ZIP code, weight and insurance costs. All orders are sent insured. You will also specify which credit card you are using on that screen.

If you have a coupon, enter it in the coupon field and click submit.

On the last screen you will enter your credit card number and expiration.

After you click continue, the invoice will appear on the screen and a copy is sent to both you and us.

How do I use a coupon?

We use coupon codes for certain promotions like flat rate shipping, a free pound of coffee on your next order or a free t-shirt.

For the Spee-dee territory flat rate shipping, enter the coupon code and hit redeem, make sure you do not change your shipping option after your discounted shipping option appears.

Currently all roasters purchased receive a Free Pound on your next order. The code is located on our flyer that comes with the roaster. To redeem a coupon code simply enter it in the coupon code field located in the shopping cart upon checkout. Don't forget to click the redeem coupon button. It will then add your promotion to your product selection. When you redeem a shipping coupon, it will enter your shipping choice for you.

How does your shipping work?

If you want your order shipped and are not going to pick up your order here, please select a shipping option upon checkout. Currently all roasters have free UPS ground shipping, coffee that is not being picked up locally requires a shipping charge.

We currently have free shipping on all the roasters (Select "free shipping for all roaster purchases" upon checkout).

Shipping is computed by the shopping cart once you have entered your address information but before you enter your credit card. You will be able to see the shipping charge before finalizing the transaction. We use U.P.S and charge counter rates. We offer ground, three day and second day shipping. All in stock orders are shipped by next business day. You will receive an e-mail from UPS's Quantum View Notify the day your order ships to confirm shipping and provide tracking information.

Do you ship internationally?

At this time we do not ship outside of the U.S.A. All of our roasters are 120v-60hz and are built only for the North American distribution channels. Our vendors require that all warranty work must originate from the U.S.

How do I pick up locally?

We are located in Madison, Wisconsin. We have a free No-Shipping" option for those who wish to pick up their order. Because our location is challenging to reach, all local pickups will be at Artamos Meats & Deli. Located at 714 S. Whitney Way in the Heritage Square shopping center. It is located on the southwest corner of the Whitney Way and Odana Road intersection, next door to the Seafood Center and across the street from the YMCA. If further directions are needed please call them at 1-608-442-5929. Their hours are M-S 9:00 a.m.-7:00 p.m. and on Sunday 11:00 a.m. - 5:00 p.m.

For order inquiries, questions, problems, etc, please contact Burman Coffee Traders at 1-608-831-9247. All orders will be available for pickup the next business day after 5pm.

We also have a new location in Middleton, Wisconsin. You are always welcome to come out and play with the roasters or make a purchase. We maintain retail hours from 10am-3pm central time, Monday through Friday.

Are your coffee's fresh?

Our coffees are all current crop and specialty grade 1 except where specialty grade 1 is not available. We are very selective in picking our sources and often go through many samples for each selection.

How does your coffee pricing work?

In general, our five-pound prices are a dollar less per pound than our one-pound price. Our two pound price is fifty cents less per pound.
You will find shipping for ten pounds is just slightly more than shipping for five pounds or less.

We offer our 3 lb. coffee bundles as a cost effective way to try out our coffees.

What do I do if I am having trouble with my roaster?

If your having trouble roasting dark please refer to our home roasting section, Also make sure;

• You are not using an extension cord.
• Your outlet has proper voltage (120v)
• A slightly increased batch size will help the FreshRoast, I-roasts roast darker.
• A slightly decreased batch size will help the Nesco (Zach & Dani) and the Bravi roast darker.
• Roasting outside or in lower ambient temperatures will make it harder to achieve a dark roast.

Also, be sure to check out the home roasting coffee forum www.coffeegeek.com or http://www.lucidcafe.com/homeroast1.html (excerpts from Kenneth Davids Home Coffee Roasting)

We provide the manufacturers tech support numbers under customer service. If it is a hardware problem, they will help, in general the warranty is one year. Check out our customer service section for more information. Let us know if you need assistance, we have a close relationship with all the manufacturers.

We are glad to help with tips or roasting suggestions. If you are having trouble achieving the results that you want please check around on the web site or contact us. We are very experienced with all the roasters and use them on a regular basis.

How do I purchase a roaster or coffee as a gift?

There is a ship to address upon checkout that will allow you to ship a gift directly to the recipient. We recommend including the invoice for shipping and warranty problems. If you contact us we will leave it out and we will be happy to include an extra sheet with any information (love mom and dad or a happy b-day) you would like with the order.

Please refer to our customer service section for return information.