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Customer Service Information
Contact Information:
Burman Coffee Traders
Garry or Jon Burman
help@burmancoffee.com
608-831-9247
2140 W Greenview Dr
Suite 2
Middleton, Wi 53562
Secure Ordering
All Online orders are processed in a secure encrypted system. We process the transaction via a Verisign Payflo Pro gateway. We do not store your credit card number.
We accept Mastercard, Visa, American Express and Discover.
Credit card Liability
The major credit card have adopted a zero liability policy for online use of their credit cards. Buying products online generally has zero risk. However, I suggest that you check out the exact policy for cards you use and read any fine print.
American-Express
Use the American Express Card online, and you won't be held responsible for any unauthorized charges. Period.
No fine print, no deductible—just ironclad protection, so you can shop with confidence anywhere on the Internet.
For more info, here’s their link:
American Express online fraud policy
VISA
Visa introduces Zero Liability: Protection against unauthorized use of your Visa card. Rules vary so check their page.
For more information on Visa's Zero Liability policy, visit Visa's Zero Liability web page.
MasterCard
MasterCard has also introduced zero liability, again check for their rules and limitations. Visit MasterCard's Zero Liability page
Discover
Discover has also introduced zero liability, again check for their rules and limitations. Visit Discover Zero Liability page
Mail or Fax Ordering
Simply fax orders at 608-836-0520.
We also accept checks. Print your order from the shopping cart and mail it with a check or money order to:
Burman Coffee Traders
2140 W Greenview Dr
Suite 2
Middleton, Wi 53562
Standard Shipping
We generally ship by United Parcel Service (UPS) ground services. Shipping charges are based on UPS Ground and are approximate.
At this time we do not ship internationally.
Shipping Time
All in stock orders are shipped by next business day.
Shipping & Order Tracking
UPS
You will receive an e-mail from UPS's Quantum View Notify the day your order ships to confirm shipping and provide a tracking number. With that number, you may track you shipment via the UPS website, www.UPS.com. Simply click on the tracking page and enter your unique tracking number.
Speedee Delivery
Speedee does not automatically send tracking information - give a call or e-mail to track your package. Delivery should be 1-3 days after shipping.
http://www.speedeedelivery.com
Warranty Information: Equipment
Each equipment manufacturer carries a warranty on their equipment; most have a one-year warranty. Contact information is on the warranty card included with your product. In addition, the following roaster manufactures have technical support phone numbers:
Freshbeans inc.- (Gene Cafe & FreshRoast)
1-805-501-7731 or skales@mwutah.com http://www.freshbeansinc.com
Hearthware- 1-888-287-0763 (If unable to get through use repair@hearthware.com)
http://www.i-roast.com
Nesco/Zach and Dani's- 1-800-288-4545
Behmor - 1-775-833-3363
http://www.behmor.com
Baratza - 1-877-701-2021
http://www.baratza.com/
Aerobie- 1-650-493-3050
http://aerobie.com/products/aeropress.htm
Chemex - 1.800.243.6399
http://www.chemexcoffeemaker.com/
Return Policy
Burman Coffee Traders wants you to be fully satisfied with your purchase and offers a 15-day return on our equipment products.
Please email us at sales@burmancoffee.com to arrange a return and to receive a confirmation number BEFORE you ship the equipment. This allows up to track your return and make sure you have the correct shipping address.
Equipment must be returned in the original packaging in un-opened new condition to receive a refund. We will extend the period for gifts as necessary.
Merchandise that has been opened/used may be returned for a store credit within the 15 days, if in good working order with all packaging, accessories and coffee. Equipment that breaks under warranty will be repaired or replaced by the manufacturer.
A refund or store credit will be issued within 7 business days of receipt of the returned item, and will be the invoice price of the equipment, minus our original shipping costs, and any coffee used. Customers are responsible for shipping charges on returned products.
Customer Privacy
What customer information is collected?
When you order, we need to know your name, e-mail address, mailing address, credit card number and expiration date. This allows us to process and fulfill your order and to notify you of your order status.
We do not collect personal or business information unless it is voluntarily provided.
In order for our shopping cart to properly function we use a standard technology called a "session cookie." These cookies will expire automatically in a short period of time, however you may also delete them from your computer immediately after finishing your shopping.
Will the information be given to third parties?
We will not sell, trade, rent, or give individually identifying information to third parties.
How does www.burmancoffee.com protect customer information?
When you place orders, we use secure server software (SSL) to encrypt all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.
We want shopping here at www.burmancoffee.com to be easy and fun!
As owner and founder, I have a particular interest in insuring you remain a satisfied member of our family of customers. If there is any way we can improve how serve you, please contact me.
Garry Burman, Proprietor Burman Coffee Traders, LLC.
2140 W Greenview Dr
Suite 2
Middleton, Wi 53562
Gburman@burmancoffee.com
608-831-9247
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